FAQs

What is an escape room?

An escape room is an immersive game experience in which you use brain power, teamwork, and problem solving to complete various styles of puzzles. You have 60 minutes to work together, using the clues in the room to escape. Come check us out and experience it first hand! 

Are escape rooms okay for kids? Is there an age limit?

Anyone under the age of 14 years of age must be accompanied by an adult at all times. Please note: The Candy Man is for players 16 years of age or older. If you have any concerns, give us a call in advance so we can explain the room’s thematic content and difficulty levels in more detail. All players of any age must pay to play. There is plenty for younger ones to see and do; we have even had kids solve puzzles before their parents! The only exception would be babies in arms, strollers, or carriers.

What happens if I am running late for my booking?

We ask that you please call us to let us know if you are running late and we will do our best to accommodate you with the full experience. If you are late, and there is another booking scheduled immediately after you, we may have to deduct time from your game.

Am I able to cancel or reschedule my booking?

Yes, you can cancel or reschedule as long as you give us more then 24 hours notice to receive a full refund on your deposit. If you cancel with less than 24 hours notice, or fail to show for your scheduled booking, your deposit will be forfeited.

Am I ever physically locked inside one of your games?

No, you are always free to leave through the door in which you entered, should there be any emergencies. 

Will I be playing with people I don’t know?

No. All of our bookings are private, therefore you will be playing with only those in your party. 

Are you wheelchair accessible?.

We are wheelchair accessible; all of our escape rooms are designed to accommodate everyone. If you have any questions or concerns, please don’t hesitate to contact us. 

My friends and I like to have a good time, can we play after having some drinks?

You are required to be sober while within our facilities. Anyone reasonably considered by our staff to be under the influence of drugs or alcohol will not be allowed to participate. Escape games are much more fun and enjoyable with a clear mind, so we kindly ask that you save your drinking for afterwards! 

Do you take walk-ins?

We do take same-day bookings, but we recommend calling prior to your arrival, to ensure that the game you’re interested in is available. 

Where can I put my coat and other belongings?

Each group will be assigned a locker to leave all your belongings in. We will provide you with the only key, so you can enjoy your experience knowing all your valuables are safe and sound.